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Clay Behavioral Health Center in Florida goes live with Clinician’s Desktop & Revenue Manager

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Clay Behavioral Heath Center, (CBHC) based in Middleburg, FL will be “going live” with an electronic health record on November 5th. CBHC selected The Echo Group, from Conway New Hampshire to provide their Electronic Health Record (EHR) and billing software. The nearly 5000 Clay County residents served annually by CBHC should not see any interruption in services as the system is implemented, although there will be an adjustment period for staff. CBHC has been providing mental health and substance abuse services to Clay County for 30 years. They provide a wide range of outpatient services to adults, children and families.  While behavioral health has traditionally been viewed as a soft science, the reality is that many of the services provided today are evidence based with research to back up their effectiveness. According to Karen Peyton, VP of Clinical Services “Funders today are looking for outcomes and returns on investments.  They want to see people making progress and getting better.  Providing therapy today is much more than addressing challenges in an office setting, many of our counselors are in homes, in schools and in the community. Making this move to an electronic record will allow us to track progress and to have reliable data available to our funders and our community stakeholders.”

“We began our search for an electronic record almost two years ago, and we had a long list of requirements.  We needed to make sure the one we selected would not only meet our needs now, but also into the future. As resources have become so critical, we must focus our efforts on providing services in the most efficient way.” said Tina Swathwood, VP of Business Operations for CBHC.

CBHC has had a team of staff working on the transition to an electronic record since November 2011. As with many nonprofit agencies, the IT budget was limited and it was a conscious decision on the part of the Board and the senior management staff to obtain the necessary funding to successfully transition to an electronic health record.  An EHR allows healthcare providers to record patient information electronically instead of using paper records. However, EHRs are often capable of doing much more than just recording information. The Florida State Medicaid Agency has implemented an EHR incentive program which allows for eligible providers to receive incentive payments over a 6 year period as they demonstrate meaningful use of their chosen EHR.  The Incentive Program asks providers to use their systems capabilities to achieve benchmarks that can lead to improved patient care.  CBHC applied and qualified for the program which will be used to offset the cost.  As health care providers transition to electronic records, information will be more accessible to providers and to clients served.  Privacy and security are of the utmost importance and information is protected according to the applicable Health Insurance Portability and Accountability Act standards.

Irene Toto, CEO of CBHC stated “Our team sat through many webinars and presentations for this specialized software, and ultimately we were most impressed with the Echo team and their product.   We believe this transition will allow us to serve Clay County more efficiently. In the end we all win, our staff spends more time counseling, our client’s information is protected and accessible, and our community partners get data that validates our effectiveness.”

“Clay Behavioral Health Center Management staff commented that they were surprised how quickly clinical staff learned the Visual Health Record and the strong positive reaction to the software.  The Echo Group is thrilled to be working with CBHC to make an impact in their organizations with intuitive clinical software tools.” remarked Joe Viger, VP of Business Development for The Echo Group.

ABOUT THE ECHO GROUP – Since 1980, The Echo Group has been developing enterprise software applications that have been used nationwide to address the needs of Behavioral Health organizations.  Echo offers a suite of Windows-based and Web-based applications for Administrative, Fully Certified Clinical EHR and Billing functions.   They also offer a suite of services, including Transaction Management Billing Services and Fiscal and Clinical Process Workflow Analysis.


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