“Our agency’s decision to choose an electronic health record was not easy. We were determined to make sure the one we selected would have the capacity to meet our agency’s needs, not only now, but as we grow into the future. For our agency it was imperative that the system we chose had the ability to process mental health and medical billing. Few software vendors could guarantee this feature; Echo does.” commented Nancy Gentile, Director of Operations for RVCC.
“Leading the behavioral health information systems market for over 30 years, we’ve always made it a priority to stay at that the front of industry trends.” noted Joe Viger, VP of Business Development for The Echo Group. “We identified early on that Meaningful Use and Integrated Care would bring sweeping change to our customers’ needs. We’re proud to be RVCC’s partner in revolutionizing behavioral healthcare with our Certified EHR.”
“Our committee was very impressed with each of Echo’s various employee teams including sales, service, technology and its leadership. Their expertise, knowledge and professional presence in the market was apparent from our first meeting. Tom Merrill is an excellent sales person who went the extra mile to insure all our concerns, questions and issues were addressed and our expectations were met.” Gentile noted.
“Echo’s software seems to be the next generation. It’s quite intuitive. The ease of use far exceeds other software we considered.” said Deb Lapierre, Billing Manager for RVCC.
“Like other customers in Massachusetts, River Valley Counseling will utilize Echo’s eCloud solution. This provides RVCC a complete EHR and all the flexibility Echo software is known for simply by logging into a website without the burden of maintaining application servers.” said Viger.
RVCC is a multi-service agency in Hampden County, MA providing a range of traditional and non-traditional outpatient services to adults and children at locations in Holyoke, Chicopee and Springfield, MA.
ABOUT THE ECHO GROUP – Since 1980, The Echo Group has been developing enterprise software applications that have been used nationwide to address the needs of Behavioral Health organizations. Echo offers a suite of Windows-based and Web-based applications for Administrative, Fully Certified Clinical EHR and Billing functions. They also offer a suite of services, including Transaction Management Billing Services and Fiscal and Clinical Process Workflow Analysis.